Returns and Refund Policy

All Beverages (non-alcoholic and alcoholic) are not eligible for returns or refunds. If you do have any feedback or other comments, please email us at contact@toastykettlyst.com.

Merchandise

If you are not satisfied with your order you may return for a refund (less shipping charges) within 7 days. After 7 days, you may exchange for items of equal or lesser value or gift store credit within 30 days of purchase.  

1. Return Eligibility:
   • Items must be unused, in their original condition, and with all tags and packaging intact.
2. Return Process:
   • To initiate a return, please contact us at contact@toastykettlyst.com or phone (336) 603-8156. Provide your order number and details of the item you wish to return.
3. Return Shipping:
   • Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective item.
   • We request using a trackable shipping method to ensure the safe return of the item.
4. Refunds:
   • Refunds (less shipping charges) will be issued to the original payment method used during purchase, within 7 business days after we receive and inspect the returned item.
   • If a refund is not possible due to the condition of the returned item, we will offer you store credit.
5. Store Credit:
   • As an alternative to a refund to the original payment method, we may offer store credit for eligible returns. Store Credit can be used for future purchases.